Talk to us.
Actually.
Whether it's a question about notes or your order, our human-first support is here for you.
Concierge & Support
cs@chezpierre.us
For all order inquiries, delivery updates, and general assistance. Our support team typically responds within 12-24 hours.
The Founder's Line
Talk to Yaser
For non-customer support issues, deep fragrance questions, or direct feedback about your experience, you can talk to our CEO directly. Yaser personally answers and listens to all feedback.
Email Yaser directlyLeave a note
Prefer a message? Fill out the details below and we'll reach out.
Knowledge Base
Frequently Asked
Before reaching out, your answer might be waiting here. Transparency is our highest note.
How long does delivery take?
We ship worldwide from our warehouse in Florida. Delivery times vary between 1–5 business days within the US, and up to 14 days for other international regions.
Can I return a perfume if I don't like the scent?
Yes. Fragrance is personal. We offer a 30-day no-questions return policy for unopened bottles. There is a $4.99 processing fee per bottle. We highly recommend trying our Discovery Kit first.
Are your perfumes really inspired by designer fragrances?
Yes. We take inspiration from iconic scents and create our own complex formulas. Every bottle is 100% our own creation, hand-crafted in France using the finest French ingredients.
Are they vegan and cruelty-free?
Completely. Our chemistry is rooted in clean, ethical, and 100% vegan fragrance production. We also only use the highest quality materials as we ourselves are very health conscious
How do I know which scent is right for me?
We recommend ordering our Discovery Kit (10 bestseller samples). Try them across different days to see how they react with your skin. If you're still unsure, contact us via email or using the message box above.